Construction Industry Management Support Consulting - List of Manufacturers, Suppliers, Companies and Products

[CS Practical Case] Hatano Construction Co., Ltd.

Capturing the trends and advancing new challenges! A case of "pre-ordering based on completed drawings."

We would like to introduce a case study of customer service practices at Hatano Construction Co., Ltd. The company had many tasks with few supervisors, which sometimes caused inconvenience to customers and led to troubles with remaining work after handover. By promoting "pre-ordering based on completed documents," the workflow became smoother, resulting in noticeable improvements in operations. This also increased work efficiency for craftsmen and partner contractors, and we realized that there were no troubles after handover, which contributed to customer satisfaction. [Case Overview] ■Challenges - Improvement of employee operations - Inability to hand over with zero remaining work, leading to customer dissatisfaction ■Results - Finalizing drawings and specifications before construction led to better execution - Teamwork among sales, design, and construction departments improved more than ever, as did customer service *For more details, please refer to the PDF document or feel free to contact us.

• Company：日菱企画
• Price：Other

• Other construction services